Da Grand Rising may collect personal information to help you place and receive orders and to improve the service. This Privacy Statement explains how Da Grand Rising handles your personal information when you visit or use https://DaGrandRising.devournow.com (the "Site"), the Da Grand Rising mobile application, and any other website or mobile application that links to this Privacy Statement (collectively, the "Services").
When you use our Services, we may collect or receive information about you.
You may provide information to us when you use our Services. This information may include your name, email address, phone number, delivery address, and payment information, including credit card information and billing address used to complete the purchase transaction, and other information that may identify you. When you place an order through our Services, we collect information related to that order, including searches conducted through the Services, the products or services purchased, and the date and time of the purchase and delivery. You may also choose to provide ratings for your Devour Driver and for the Food Service Provider or other retailer ("Merchant") you ordered from.
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
We may use the information we collect or receive about you for various purposes, including but not limited to the following:
We use your information to provide you the Services, such as to fulfill your orders. For example, we use the credit card information you provide to complete a transaction and communicate your order to a Devour Driver to allow the Devour Driver to complete your delivery.
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us and/or our Merchants improve our offerings.
We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements and recommendations to make them more tailored to your interests.
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.
We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you.
When you use the Services, we may collect general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system ("Platform") or browser, we may also collect the precise location of your device when the Da Grand Rising app is running in the foreground or background of your device. This information may be used to help you select your delivery address, to provide more accurate deliveries of your orders, to provide recommendations to you, and to enhance your user experience and improve the Services.
You can choose whether to enable the location tracking feature through the settings on your device or Platform or when prompted by the Da Grand Rising mobile app, website, or Chatbot. If you choose to disable the location feature, the Devour Driver will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a park.
We also may share or disclose your information with your consent or at your direction.
We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Da Grand Rising may retain aggregated or anonymized data indefinitely.
Some of the functionality may be provided by third parties, and the Services may link to other third-party websites that are not controlled by Da Grand Rising. These third parties are not under our control, and Da Grand Rising is not responsible for their privacy policies or practices. If you provide any personal information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
Da Grand Rising is based in the United States, and regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
Da Grand Rising has implemented administrative, technical, and physical security controls that are designed to safeguard personal information. However, no online activity is ever fully secure or error-free. Therefore, Da Grand Rising does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to Da Grand Rising.
You are responsible for safeguarding your username and password.
We use cookies, web beacons, pixels, and similar technologies ("Cookies") to collect information and personalize your experience with our Services. Cookies are small web files that a site or its provider transfers to your device's hard drive through your web browser that enables the site's or provider's system to recognize your browser and remember certain information. We use Cookies to improve your convenience, for example, to recognize you when you return to Da Grand Rising and to remember information you have already provided, such as items already in your order cart.
We also use Cookies to collect information about your activities over time and across third-party websites or other online services to deliver content and advertising tailored to your interests. You may disable the use of Cookies by modifying your browser settings. If you choose to disable Cookies, you may not be able to fully experience the interactive features of our Services.